FAQs
FAQ's
Frequently Asked Questions (or as we like to call it — curiosity well spent.)
We know you likely have questions — and perhaps a few wonderfully odd ones. Good! Curiosity makes the process smoother (and frankly, more fun).
Below, you’ll find answers to the most common questions about how we care for your flowers, how to book, and what to expect.
If you’re still wondering about something after this — don’t be shy. Send us a note. We love curious minds.
How do I check your availability for wedding bouquet preservation?
We don’t use a standard online booking system — flowers (and post) are rarely predictable creatures. We schedule bookings based on when your blooms will arrive, factoring in delivery or postage and our creative capacity. When enquiring, please let us know the exact date and location of your wedding so we can make space for your petals.
Will the ribbon around my bouquet be returned?
If your ribbon, string, pins, or pendants are sentimental, please remove them before sending. We don’t use these items in our designs, and they may be discarded (with love).
Can I drop my bouquet off in person?
If you’re local to Tweed Heads, absolutely. We even recommend nominating someone from your bridal party or enlisting a helpful guest on their way home from Byron Bay or the Gold Coast to deliver your flowers. Our studio is located in Bilambil Heights (Tweed Heads). Please arrange a confirmed drop-off time — this is my home studio, and surprise visits are best left to birthdays.
Can I post my flowers to you?
Yes, we accept express-posted bouquets. We’ll send you detailed instructions, and you’ll need to provide us with the tracking number once they’re on their way.
How soon do you need the flowers?
As soon as possible — ideally within three days. We can work with flowers up to a week old, but the fresher, the better. Post them the next business morning after your wedding via Express Post. We’ll guide you through the process.
Do I need to book in advance?
Yes, please! Our calendar fills quickly, and each bouquet requires hours of careful pressing. Ideally, book a few months ahead to avoid disappointment.
Will you press every flower from my bouquet?
We press what’s needed for your chosen frame size. Some flowers are deconstructed for pressing, and not all blooms are suitable for flattening. If anything isn’t workable, we focus on the best-quality flowers to create your piece.
How many layout designs will I see before my piece is finalised?
You’ll receive one initial design layout based on your frame size and floral palette. If it doesn’t feel right, we’ll work with your feedback and offer revisions. Up to three redesigns included; additional full redesigns are $250 each. Most preservation artists don’t offer this flexibility. (FYI: in case you’re wondering — we’ve never had to reach three full redesigns yet. We’re rather good at reading flowers and minds.)
What frame size do you recommend?
The A2 — through and through. It allows for intricate design, more flowers, and artistic breathing space.
Do you offer smaller frames than A3 for wedding bouquets?
A3 is the smallest we recommend. Anything smaller doesn’t do your flowers justice. However, you’re welcome to add additional small frames (A4 or A5) as companion pieces.
Will my flowers keep their colour?
Some flowers hold colour beautifully; others soften into more muted tones. Fading over time is natural. We don’t use colour correction unless requested (additional fees apply). If you adore vibrant colour, let’s chat about what’s possible. Either way, your flowers will remain intact for many years.
Do you colour correct flowers?
Not by default — we love the beauty of nature’s changes. But if vibrant colour is important to you, we can discuss options for an additional fee. Not all flowers can be colour corrected, but we’ll guide you honestly.
What’s the turnaround time?
Between 8 and 14 months, depending on the season and order volume. We’ll contact you when it’s time to design. There’s only one of me creating these works, and great art (and pressed petals) take time. Timelines are estimates and may shift.
Do you use products to stop mould?
No need — all flowers are dried thoroughly over 8–16 weeks until there’s no moisture left. Your frame will be sealed to protect them from humidity.
Where should I hang my pressed flower frame?
Out of direct sunlight and away from humidity (bathrooms are lovely but not for this).
How do I clean my frame?
A soft microfiber cloth, gently — no sprays or solvents.
Returns Policy
Every piece is handcrafted, slow, and perfectly imperfect — just like nature herself. We do not accept returns for change of mind. Please read our full returns policy here https://oldleafdesigns.com/policies/refund-policy
Shipping
• We are not responsible for bouquets lost in transit on their way to us.
• Shipping to us is at your expense.
• We are not responsible for incorrect shipping details — double-check before sending!
• Custom orders are shipped once completed, photographed, and a courier is booked. We will keep you informed.
Terms and Conditions
By booking with Old Leaf Designs, you agree to our Terms & Conditions . https://oldleafdesigns.com/policies/terms-of-service
We value honesty, transparency, and realistic expectations. This is slow art, created by hand — not Amazon Prime.